odoo-addon-maintenance-helpdesk-mgmt 18.0.1.1.0

Allows you to link Helpdesk Tickets with maintenance requests

Maintenance Request Helpdesk Ticket

This module allows to link maintenance requests with helpdesk tickets.

Table of contents

• Usage

• Bug Tracker

• Credits

  • Authors

  • Contributors

  • Maintainers

Usage

From Maintenance Requests

1. Navigate to Maintenance > Maintenance Requests

2. Open an existing maintenance request or create a new one

3. In the maintenance request form, you’ll find a tab for Helpdesk Tickets

4. Use this tab to link one or more helpdesk tickets to the maintenance request

5. Select existing tickets or create new ones directly from this interface

From Helpdesk Tickets

1. Navigate to Helpdesk > Tickets

2. Open a helpdesk ticket

3. If the ticket is linked to maintenance requests, you’ll see a Maintenance smart button in the top-right area

4. Click the smart button to view all linked maintenance requests

5. The button shows the count of associated maintenance requests

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• Tecnativa

Contributors

• Tecnativa

  • Christian Ramos

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/maintenance project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.