Use Cases / Context

In many business flows, a returned product must be linked back to the original sale in order to validate warranty conditions, refunds or exchanges.

Manually searching the correct sale order for each RMA is error-prone and time consuming, especially when:

• the customer has multiple past orders

• the product was delivered in several partial shipments

• the return period depends on the type of RMA operation (refund, warranty, lifetime, etc.)

This module introduces an automatic matching engine that links RMA records to the correct delivery moves of the original sale order, based on delivered quantities and eligibility period.

It avoids manual reconciliation and provides a deterministic, auditable match.

Usage

1. Create an RMA in Draft state

2. Set the partner, product, quantity and operation

3. Click “Link to sale order”

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/rma project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.