Helpdesk Email Reply to Team
When sending a message from a ticket, the recipient gets as reply-to “catchall@mycompany.com”. Instead, the reply to should be “helpdesk-team-alias@mycompany.com”.
This was fixed for Odoo 14 and this module backports the fix to Odoo 12. (See https://github.com/OCA/helpdesk/pull/381)
Table of contents
Configuration
No configuration needed for this module.
Usage
To use this module, you need to go to Helpdesk -> Configuration -> Teams and create a team with an alias. Then, create a ticket and assign it to the team. Finally, send an email from the ticket.
Known issues / Roadmap
There are no issues for the moment.
Bug Tracker
Bugs are tracked on GitLab Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Contributors
-
Juan Manuel Regalado <juanmanuel.regalado@somit.coop>
Enrico Stano <enrico.stano@somit.coop>
Guillem Alborch <guillem.alborch@somit.coop>
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
1 maintainer
Metadata
1 maintainer
Release files for odoo12-addon-helpdesk-email-reply-to-team 12.0.1.0.0
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Release files / odoo12-addon-helpdesk_email_reply_to_team-12.0.1.0.0.tar.gz
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