odoo12-addon-helpdesk-ticket-mail-message 12.0.1.1.1

Helpdesk Ticket Mail Message

Allows sending an email from the ticket form view. The module adds a new tab where the email communications and notes associated with the ticket are recorded have been added. With the ability to create new notes, reply to a note, reply to an email with or without the emails in CC.

Customization of colors depending on the type of communication:

-Black: Incoming message

-Green: Internal note

-Red: Outgoing message

Email sending goes through a new custom view for the helpdesk.ticket model. Templates are allowed, available in the email composition wizard depending on the tags assigned with the ticket.

Table of contents

• Configuration

• Usage

• Known issues / Roadmap

• Bug Tracker

• Credits

  • Authors

  • Contributors

  • Maintainers

Configuration

No configuration needed for this module.

Usage

In the model helpdesk.ticket (menu: Helpdesk-tickets) you have the customization of the email page, where is it possible to:

• Create new notes

• Reply to a note

• Reply to an email with or without the emails in CC

In the model mail.template (menu: Settings - Technical - Templates) if the template is related to helpdesk.ticket model, it can be related to helpdesk ticket tags in the Advanced Settings tab of the form view.

Known issues / Roadmap

This module introduces a mail composition wizard for the helpdesk.ticket model and some related logics.

Bug Tracker

Bugs are tracked on GitLab Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• SomIT SCCL

• Som Connexio SCCL

Contributors

• SomIT SCCL:

  • Álvaro García <[e-mail]>

  • José Robles <[e-mail]>

  • Juan Manuel Regalado <[e-mail]>

• Som Connexio SCCL:

  • Gerard Funosas <[e-mail]>

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.