This release is a pre-release and may not be stable for production use.
Helpdesk Ticket SLA
This module adds SLA funcionality in Helpdesk module.
Table of contents
Configuration
To configure this module, you need to:
Allow SLA for a Helpdesk’s Team
Set a resource calendar
Allow SLA
Go to Helpdesk > Configuration > SLA.
Edit or create a new SLA.
Check Allow SLA option to allow SLA for that team.
Select a days or hours for that SLA.
Usage
Go to Helpdesk or Helpdesk > Dashboard to see the tickets dashboard.
In the Kanban view, you can see datetime in two colors: Green and Red. If is green, SLA is ok, if is red, SLA is wrong.
Bug Tracker
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Contributors
-
Héctor Garrido
Bojan Anchev <bojan.anchev@camptocamp.com>
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
1 maintainer
Metadata
1 maintainer
Release files for odoo14-addon-helpdesk-mgmt-sla 14.0.2.0.2.dev11
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| File | Interpreter | ABI | Platform | Actions Reset |
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| odoo14_addon_helpdesk_mgmt_sla-14.0.2.0.2.dev11-py3-none-any.whl | Python 3 | none | any | Details for odoo14_addon_helpdesk_mgmt_sla-14.0.2.0.2.dev11-py3-none-any.whl |
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| Tags | Python 3 |
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