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A simple ticketing system for OneGov.

Project description

Run the Tests

Install tox and run it:

pip install tox

Limit the tests to a specific python version:

tox -e py27


Onegov Ticket follows PEP8 as close as possible. To test for it run:

tox -e pep8

Onegov Ticket uses Semantic Versioning

Build Status

Build Status


Project Coverage

Latests PyPI Release

Latest PyPI Release


onegov.ticket is released under GPLv2


0.11.0 (2019-05-17)

  • Adds a ‘undecided’ property on the ticket handler. [href]

  • Requires Python 3.6. [href]

0.10.0 (2017-11-08)

  • Adds a muted state to the ticket. [href]

0.9.0 (2017-09-26)

  • Switches to’s automatic language detection. [href]

0.8.1 (2017-08-17)

  • Uses latest onegov.user. [msom]

0.8.0 (2017-07-07)

  • Gives Ticket classes the ability to define their own searchable extra text. [href]

0.7.0 (2017-06-22)

  • Changes Elasticsearch 2.x mappings from string to text/keyword. [href]

0.6.0 (2017-06-16)

  • Adds a generic payment property to ticket handlers. [href]

0.5.0 (2017-01-03)

  • Adds the ability to filter the tickets by owner. [href]

0.4.1 (2016-06-22)

  • Removes reaction time from process time (should not be included). [href]

0.4.0 (2016-06-22)

  • Keeps track of the reaction & process time of tickets. [href]

0.3.0 (2016-04-14)

  • Adds the ability to filter by and list the available groups. [href]

0.2.1 (2016-01-28)

  • Uses the latest onegov.core release to get rid of some code.

0.2.0 (2016-01-12)

  • Adds subtitles to tickets and handlers. [href]

0.1.1 (2015-12-16)

  • State change functions are now idempotent. [href]

  • Adds a proper exception for invalid state changes. [href]

0.1.0 (2015-10-12)

  • Removes Python 2.x support. [href]

0.0.11 (2015-09-28)

  • FRM-* suggestions now work with and without dash. [href]

0.0.10 (2015-09-25)

  • Load created date undeferred by default. [href]

  • Adds integration. [href]

0.0.9 (2015-09-04)

  • Adds the ability to get tickets of any state from the collection. [href]

  • Fixes pagination not working. [href]

0.0.8 (2015-09-03)

  • Adds the ability to influence the query used to get the tickets of a collection. This can be used to influnce the tickets view for specific handlers with custom parameters. [href]

0.0.7 (2015-09-01)

  • Adds the ability to filter the tickets collection by handler. [href]

0.0.6 (2015-08-28)

  • Adds the ability to delete the data behind a handler, creating a snapshot before that happens. [href]

  • The always run upgrade won’t show up in the onegov.core upgrade output anymore. Eventually we will remove this upgrade task. [href]

0.0.5 (2015-07-16)

  • Reopening a ticket changes its state to pending. [href]

0.0.4 (2015-07-15)

  • Adds a ticket counting function. [href]

0.0.3 (2015-07-15)

  • Adds an email property to the handler. [href]

  • Adds reopen ticket function. [msom]

0.0.2 (2015-07-14)

  • Adds a handler_id to easily query for a handler record. [href]

  • Adds accept/close ticket functions. [href]

  • Adds a ticket collection that supports pagination and filter. [href]

0.0.1 (2015-07-10)

  • Initial Release

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