Skip to main content

A simple ticketing system for OneGov.

Project description

Run the Tests

Install tox and run it:

pip install tox
tox

Limit the tests to a specific python version:

tox -e py27

Conventions

Onegov Ticket follows PEP8 as close as possible. To test for it run:

tox -e pep8

Onegov Ticket uses Semantic Versioning

Build Status

Build Status

Coverage

Project Coverage

Latests PyPI Release

Latest PyPI Release

License

onegov.ticket is released under GPLv2

Changelog

0.11.0 (2019-05-17)

  • Adds a ‘undecided’ property on the ticket handler. [href]
  • Requires Python 3.6. [href]

0.10.0 (2017-11-08)

  • Adds a muted state to the ticket. [href]

0.9.0 (2017-09-26)

  • Switches to onegov.search’s automatic language detection. [href]

0.8.1 (2017-08-17)

  • Uses latest onegov.user. [msom]

0.8.0 (2017-07-07)

  • Gives Ticket classes the ability to define their own searchable extra text. [href]

0.7.0 (2017-06-22)

  • Changes Elasticsearch 2.x mappings from string to text/keyword. [href]

0.6.0 (2017-06-16)

  • Adds a generic payment property to ticket handlers. [href]

0.5.0 (2017-01-03)

  • Adds the ability to filter the tickets by owner. [href]

0.4.1 (2016-06-22)

  • Removes reaction time from process time (should not be included). [href]

0.4.0 (2016-06-22)

  • Keeps track of the reaction & process time of tickets. [href]

0.3.0 (2016-04-14)

  • Adds the ability to filter by and list the available groups. [href]

0.2.1 (2016-01-28)

  • Uses the latest onegov.core release to get rid of some code.

0.2.0 (2016-01-12)

  • Adds subtitles to tickets and handlers. [href]

0.1.1 (2015-12-16)

  • State change functions are now idempotent. [href]
  • Adds a proper exception for invalid state changes. [href]

0.1.0 (2015-10-12)

  • Removes Python 2.x support. [href]

0.0.11 (2015-09-28)

  • FRM-* suggestions now work with and without dash. [href]

0.0.10 (2015-09-25)

  • Load created date undeferred by default. [href]
  • Adds onegov.search integration. [href]

0.0.9 (2015-09-04)

  • Adds the ability to get tickets of any state from the collection. [href]
  • Fixes pagination not working. [href]

0.0.8 (2015-09-03)

  • Adds the ability to influence the query used to get the tickets of a collection. This can be used to influnce the tickets view for specific handlers with custom parameters. [href]

0.0.7 (2015-09-01)

  • Adds the ability to filter the tickets collection by handler. [href]

0.0.6 (2015-08-28)

  • Adds the ability to delete the data behind a handler, creating a snapshot before that happens. [href]
  • The always run upgrade won’t show up in the onegov.core upgrade output anymore. Eventually we will remove this upgrade task. [href]

0.0.5 (2015-07-16)

  • Reopening a ticket changes its state to pending. [href]

0.0.4 (2015-07-15)

  • Adds a ticket counting function. [href]

0.0.3 (2015-07-15)

  • Adds an email property to the handler. [href]
  • Adds reopen ticket function. [msom]

0.0.2 (2015-07-14)

  • Adds a handler_id to easily query for a handler record. [href]
  • Adds accept/close ticket functions. [href]
  • Adds a ticket collection that supports pagination and filter. [href]

0.0.1 (2015-07-10)

  • Initial Release

Project details


Download files

Download the file for your platform. If you're not sure which to choose, learn more about installing packages.

Files for onegov.ticket, version 0.11.0
Filename, size File type Python version Upload date Hashes
Filename, size onegov.ticket-0.11.0-py3-none-any.whl (16.4 kB) File type Wheel Python version py3 Upload date Hashes View
Filename, size onegov.ticket-0.11.0.tar.gz (14.3 kB) File type Source Python version None Upload date Hashes View

Supported by

Pingdom Pingdom Monitoring Google Google Object Storage and Download Analytics Sentry Sentry Error logging AWS AWS Cloud computing DataDog DataDog Monitoring Fastly Fastly CDN DigiCert DigiCert EV certificate StatusPage StatusPage Status page