oriacall 0.1.2

Python SDK for the Oriacall Developer API.

oriacall

Python SDK for the Oriacall Developer API.

Install

pip install oriacall

Requirements:

• Python 3.9 or newer.
• An Oriacall Developer API client ID and secret.
• Server-side usage only. Do not expose client_secret in browser or client app code.

Quickstart

import os

from oriacall import Oriacall

oriacall = Oriacall(
    client_id=os.environ["ORIACALL_CLIENT_ID"],
    client_secret=os.environ["ORIACALL_CLIENT_SECRET"],
    scope=["hello:read", "objectives:read", "agents:read", "calls:read", "leads:read"],
)

hello = oriacall.hello.get()
print(hello.data["message"], hello.request_id)

calls = oriacall.calls.list({"limit": 50})
print(calls.data["data"], calls.request_id)

The SDK requests and caches a short-lived access token using client credentials, then sends it as a bearer token for API calls.

Client Options

oriacall = Oriacall(
    base_url="https://api.oriacall.com",
    client_id=os.environ["ORIACALL_CLIENT_ID"],
    client_secret=os.environ["ORIACALL_CLIENT_SECRET"],
    scope=["calls:read"],
    retries=2,
    retry_base_delay_ms=250,
    retry_max_delay_ms=2000,
    timeout_seconds=30,
    on_response=lambda event: print(event),
)

Options:

Option	Type	Required	Description
client_id	str	Yes	Developer API client ID.
client_secret	str	Yes	Developer API client secret. Keep this server-side.
base_url	str	No	API base URL. Defaults to https://api.oriacall.com.
scope	`str	list[str]	None`
session	`requests.Session	None`	No
on_response	`callable	None`	No
retries	int	No	Retry count for token requests and GET endpoints. Defaults to 0.
retry_base_delay_ms	int	No	Initial retry delay. Defaults to 250.
retry_max_delay_ms	int	No	Maximum retry delay. Defaults to 2000.
timeout_seconds	int	No	HTTP request timeout. Defaults to 30.

Response Envelope

Every endpoint method returns ApiResponse:

response.data       # decoded JSON dict, or None for delete responses
response.status     # HTTP status code
response.request_id # X-Request-Id when provided

Methods

oriacall.get_access_token()
oriacall.raw("GET", "/v1/hello")
oriacall.hello.get()

oriacall.objectives.list({"limit": 50})
oriacall.objectives.update("objective-id", {"customFields": {"region": "north"}})
oriacall.objectives.paginate({"limit": 50})

oriacall.objective_custom_fields.list()
oriacall.objective_custom_fields.create({"key": "region", "label": "Region", "type": "text"})
oriacall.objective_custom_fields.update("region", {"label": "Sales Region"})

oriacall.agents.list({"objectiveId": "objective-id"})
oriacall.agents.paginate({"limit": 50})

oriacall.calls.list({"limit": 50})
oriacall.calls.get("call-id")
oriacall.calls.upload({...})
oriacall.calls.queue_analysis("call-id")
oriacall.calls.wait_for_analysis("call-id", {"timeout_ms": 120000})
oriacall.calls.paginate({"limit": 50})

oriacall.leads.list({"customFields": {"crm_stage": "qualified"}})
oriacall.leads.get("lead-id")
oriacall.leads.update("lead-id", {"customFields": {"crm_stage": "won"}})
oriacall.leads.upsert_by_external_id("crm-lead-id", {"firstName": "Ada", "lastName": "Lovelace"})
oriacall.leads.paginate({"limit": 50})

oriacall.lead_custom_fields.list()
oriacall.lead_custom_fields.create({"key": "crm_stage", "label": "CRM Stage", "type": "text"})
oriacall.lead_custom_fields.update("crm_stage", {"label": "CRM Stage"})

oriacall.webhooks.endpoints.list()
oriacall.webhooks.endpoints.create({"url": "https://example.com/oriacall/webhooks", "events": ["analysis.completed"]})
oriacall.webhooks.endpoints.update("endpoint-id", {"isActive": False})
oriacall.webhooks.endpoints.rotate_secret("endpoint-id")
oriacall.webhooks.endpoints.test("endpoint-id")
oriacall.webhooks.endpoints.delete("endpoint-id")
oriacall.webhooks.endpoints.paginate({"limit": 50})

Upload A Call

response = oriacall.calls.upload(
    {
        "idempotencyKey": "crm-call-123",
        "externalId": "crm-call-123",
        "objectiveId": "objective-id",  # optional hint
        "queueAnalysis": True,
        "agent": {
            "externalId": "agent-1",
            "name": "Morgan Agent",
            "email": "[e-mail]",
        },
        "lead": {
            "externalId": "lead-1",
            "firstName": "Ada",
            "lastName": "Lovelace",
            "phone": "[phone]",
            "customFields": {"crm_stage": "qualified"},
        },
        "audio": {
            "path": "./call.mp3",
            "filename": "call.mp3",
            "contentType": "audio/mpeg",
        },
    }
)

print(response.data["data"]["id"])

To upload in-memory audio, use contents instead of path:

"audio": {
    "contents": audio_bytes,
    "filename": "call.mp3",
    "contentType": "audio/mpeg",
}

Required scope: calls:write.

objectiveId is optional. When provided, Oriacall treats it as a hint for objective identification. The first audio analysis pass may override it; if no objective can be identified confidently, Oriacall uses the organization's superadmin-configured fallback objective.

Call responses include objective selection metadata: objectiveHint, identifiedObjective, objectiveSelectionSource, objectiveIdentificationConfidence, and analysisStage. analysisStatus is one of pending, queued, processing, completed, or failed. queueStatus is queued, processing, completed, failed, or null when analysis has not been queued. analysisStage is audio_pass, objective_pass, publishing, completed, or null when analysis has not been queued. Internal dead-letter and cancelled runs are exposed as failed. Call detail analysis includes user-visible organization detections in organizationDetectedTags and organizationDetectedParams. Hidden global detections are never exposed by the API or SDK.

Pagination

List endpoints use cursor pagination.

first_page = oriacall.calls.list({"limit": 50})

if cursor := first_page.data["pagination"]["nextCursor"]:
    second_page = oriacall.calls.list({"limit": 50, "cursor": cursor})

for call in oriacall.calls.paginate({"limit": 50}):
    print(call["id"])

Pagination helpers are available for objectives, agents, calls, leads, and webhooks.endpoints.

Custom Field Filters

oriacall.objectives.list(
    {
        "objectiveCustomFields": {
            "region": "north",
            "priority": {"gte": 5},
        }
    }
)

oriacall.calls.list(
    {
        "leadCustomFields": {
            "crm_stage": "qualified",
        }
    }
)

oriacall.leads.list(
    {
        "customFields": {
            "crm_stage": "qualified",
        }
    }
)

Snake-case aliases are also accepted for SDK option names such as lead_custom_fields, custom_fields, and objective_custom_fields.

Errors

Failed API calls raise OriacallApiError:

from oriacall import OriacallApiError

try:
    oriacall.calls.get("call-id")
except OriacallApiError as error:
    print(error.status)
    print(error.code)
    print(error.message)
    print(error.request_id)
    print(error.details)
    print(error.retry_after)
    print(error.is_rate_limited)

Webhook Signature Verification

from oriacall import verify_webhook_signature

valid = verify_webhook_signature(
    body=request_body,
    secret=webhook_secret,
    signature=headers["Oriacall-Signature"],
    timestamp=headers["Oriacall-Timestamp"],
)

Scopes

Available scopes:

hello:read
objectives:read
objectives:write
objective_custom_fields:manage
agents:read
calls:read
calls:write
leads:read
leads:write
lead_custom_fields:manage
webhooks:read
webhooks:write

The token request can only request scopes that were granted to that API client.