otai-base
Base package with core implementations for Open Ticket AI - ticket system automation and AI integration.
Overview
otai-base provides foundational abstractions and utilities for building Open Ticket AI plugins. It includes:
- Core data models using Pydantic v2 for type-safe ticket system operations
- Plugin interfaces for extending Open Ticket AI with custom ticket system integrations
- Template rendering with Jinja2 for dynamic content generation
- Unified ticket abstractions for working across multiple ticket systems
Installation
pip install otai-base
For development:
pip install otai-base[dev]
Usage
Creating a Plugin
from otai_base.base_plugin import BasePlugin
class MyTicketSystemPlugin(BasePlugin):
name = "my-ticket-system"
# Implement plugin interface methods
Using Core Models
from otai_base.models import UnifiedTicket, UnifiedEntity
ticket = UnifiedTicket(
subject="Example Ticket",
body="Ticket description",
queue=UnifiedEntity(name="Support"),
priority=UnifiedEntity(name="High"),
)
Features
- 🎯 Type-safe - Full type hints and Pydantic validation
- 🔌 Extensible - Plugin system for custom integrations
- 🎨 Template support - Jinja2 integration for dynamic content
- 🔄 Unified interface - Work with multiple ticket systems using a single API
- 🐍 Modern Python - Requires Python 3.13+
Documentation
Full documentation is available at open-ticket-ai.com.
Requirements
- Python 3.13 or higher
- Pydantic 2.11.7+
- Jinja2 3.1.0+
Contributing
Contributions are welcome! Please see the main repository for contribution guidelines.
License
LGPL-2.1-only - See LICENSE for details.
Related Packages
open-ticket-ai- Core applicationotai-zammad- Zammad integrationotai-otobo-znuny- OTOBO/Znuny integrationotai-hf-local- Local AI model integration
Links
- Homepage: open-ticket-ai.com
- Repository: GitHub
- Issue Tracker: GitHub Issues
- PyPI: pypi.org/project/otai-base
1 maintainer
Release files for otai-base 1.5.14
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Source distribution (sdist)
| File | Size | Uploaded | |
|---|---|---|---|
| otai_base-1.5.14.tar.gz | 20.9 kB | Details |
Built distribution (wheel)
| File | Interpreter | ABI | Platform | Reset |
|---|---|---|---|---|
| otai_base-1.5.14-py3-none-any.whl | Python 3 | none | any | Details |
Total release size:35.2 kB
Release files / otai_base-1.5.14.tar.gz
| Download URL | otai_base-1.5.14.tar.gz |
|---|---|
| Size | 20.9 kB |
| Tags | Source |
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Release files / otai_base-1.5.14-py3-none-any.whl
| Download URL | otai_base-1.5.14-py3-none-any.whl |
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| Size | 14.3 kB |
| Tags | Python 3 |
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