otai-otobo-znuny 1.0.1

OTOBO/Znuny ticket system plugin for Open Ticket AI

OTOBO/Znuny Plugin for Open Ticket AI

This plugin provides integration with OTOBO and Znuny ticket systems for Open Ticket AI.

Installation

pip install otai-otobo-znuny

Configuration

The plugin requires the following configuration in your Open Ticket AI config file:

open_ticket_ai:
  defs:
    - id: "otobo_znuny"
      use: "otai_otobo_znuny.OTOBOZnunyTicketSystemService"
      base_url: "https://your-otobo-instance.com"
      webservice_name: "OpenTicketAI"
      username: "open_ticket_ai"
      password: "{{ env.OTAI_OTOBO_ZNUNY_PASSWORD }}"
      operation_urls:
        search: "ticket-search"
        get: "ticket-get"
        update: "ticket-update"

Setup

You can use the CLI to help set up the plugin:

open-ticket-ai otobo-znuny setup

This will guide you through the setup process and optionally generate a configuration file.

Requirements

• Python 3.13+
• open-ticket-ai >= 1.0.0rc1
• otobo-znuny >= 1.4.0

License

LGPL-2.1-only

Links

• Homepage: https://open-ticket-ai.com
• Documentation: https://open-ticket-ai.com/en/guide/available-plugins.html
• Repository: https://github.com/Softoft-Orga/open-ticket-ai