otobo-mcp-server 1.0.1

MCP server for searching and retrieving OTOBO tickets

OTOBO MCP Server

An MCP server for searching and retrieving tickets from OTOBO via the Generic Interface REST API.

Prerequisites

• Python 3.10+
• An OTOBO instance with the Generic Interface enabled
• uv package manager

OTOBO web service setup

In Admin > Web Services, create or edit a web service with these operations:

Operation	Route	Method
Ticket::TicketSearch	/TicketSearch	POST
Ticket::TicketGet	/TicketGet	POST

POST is required for both — GET cannot handle the nested search parameters.

Quickstart

git clone https://github.com/youruser/otobo-mcp-server.git
cd otobo-mcp-server

# Create environment and install dependencies
uv venv
source .venv/bin/activate
uv sync

Run the server:

# STDIO (default)
uv run otobo_mcp_server.py

# SSE
uv run otobo_mcp_server.py -t sse -p 8080

# Streamable HTTP
uv run otobo_mcp_server.py -t streamable-http -p 8080

Configuration

All configuration is through environment variables:

Variable	Required	Default	Description
OTOBO_HOST	yes		Base URL, e.g. https://otobo.example.com
OTOBO_USER	yes		Agent username
OTOBO_PASSWORD	yes		Agent password
OTOBO_WEBSERVICE	no	GenericTicketConnectorREST	Web service name in OTOBO admin
OTOBO_SSL_VERIFY	no	true	SSL certificate verification
OTOBO_TIMEOUT	no	30	HTTP timeout in seconds
OTOBO_TRANSPORT	no	stdio	Transport: stdio, sse, streamable-http

For SSE/HTTP transports, bind address is set via FASTMCP_HOST (default 127.0.0.1) and FASTMCP_PORT (default 8000), or use --host / --port flags.

Usage

    "otobo": {
      "command": "uv",
      "args": [
        "--directory", "/absolute/path/to/otobo-mcp-server",
        "run", "otobo_mcp_server.py"
      ],
      "env": {
        "OTOBO_HOST": "https://otobo.example.com",
        "OTOBO_USER": "api_agent",
        "OTOBO_PASSWORD": "secret"
      }
    }

Usage with Claude Code

claude mcp add otobo \
  -e OTOBO_HOST=https://otobo.example.com \
  -e OTOBO_USER=api_agent \
  -e OTOBO_PASSWORD=secret \
  -- uv --directory /absolute/path/to/otobo-mcp-server run otobo_mcp_server.py

Remote (SSE / Streamable HTTP)

uv run otobo_mcp_server.py -t sse --host 0.0.0.0 -p 8080

SSE endpoint: http://your-host:8080/sse Streamable HTTP endpoint: http://your-host:8080/mcp

Tools

search_tickets — search with filters: title keywords, date range, state, priority, customer, queue. Returns JSON with ticket details and all articles/comments.

get_ticket_details — fetch a single ticket by ID with dynamic fields and articles.

get_ticket_articles — fetch only the article/comment history for a ticket.

check_connection — verify OTOBO connectivity and authentication.

Testing

# With MCP Inspector
npx @modelcontextprotocol/inspector uv run otobo_mcp_server.py

License

MIT