py-usepylon-sdk 0.5.0

A modern Python SDK for the Pylon customer support API

py-usepylon-sdk

A modern, fully-typed Python SDK for the Pylon customer support API.

Features

• ✨ Full API Coverage - Issues, accounts, contacts, messages, webhooks, and more
• 🔒 Type-safe - Complete type hints with Pydantic v2 models
• ⚡ Async Support - Both sync and async clients for maximum flexibility
• 🔄 Automatic Pagination - Seamlessly iterate through all results
• 🎯 Filter Builder - Fluent API for building complex queries
• 🔔 Webhook Handler - Secure webhook signature verification and event routing
• 🛡️ Robust Error Handling - Detailed exception hierarchy for all error types
• 🐍 Modern Python - Requires Python 3.11+, uses modern typing syntax

Installation

pip install py-usepylon-sdk

Or with uv:

uv add py-usepylon-sdk

Quick Start

Basic Usage

from pylon import PylonClient

# Initialize the client (uses PYLON_API_KEY env var by default)
with PylonClient(api_key="your-api-key") as client:
    # List recent issues
    for issue in client.issues.list(days=7):
        print(f"#{issue.number}: {issue.title}")

    # Get a specific issue
    issue = client.issues.get("issue_123")
    print(f"Status: {issue.state}")

    # List accounts
    for account in client.accounts.list():
        print(f"Account: {account.name}")

Async Usage

import asyncio
from pylon import AsyncPylonClient

async def main():
    async with AsyncPylonClient(api_key="your-api-key") as client:
        # Iterate through issues asynchronously
        async for issue in client.issues.list(days=7):
            print(f"#{issue.number}: {issue.title}")

        # Get a specific issue
        issue = await client.issues.get("issue_123")
        print(f"Status: {issue.state}")

asyncio.run(main())

Pagination

The SDK handles pagination automatically. Just iterate:

# All pages are fetched automatically as you iterate
for issue in client.issues.list():
    print(issue.title)

# Or collect all results at once
all_issues = client.issues.list().collect()
print(f"Found {len(all_issues)} issues")

Filter Builder

Build complex queries with the fluent filter API:

from pylon.filters import Field, And, Or

# Simple equality filter
issues = client.issues.list(
    filter=Field("state").eq("open")
)

# Complex filters with AND/OR
issues = client.issues.list(
    filter=(
        Field("state").eq("open") &
        Field("priority").gte(3)
    ) | Field("assignee_id").is_null()
)

# Date range filters
from datetime import datetime, timedelta
issues = client.issues.list(
    filter=Field("created_at").between(
        datetime.now() - timedelta(days=30),
        datetime.now()
    )
)

Webhook Handling

Securely handle incoming Pylon webhooks:

from pylon.webhooks import WebhookHandler
from pylon.webhooks.events import IssueNewEvent, IssueAssignedEvent

handler = WebhookHandler(secret="your-webhook-secret")

@handler.on(IssueNewEvent)
def handle_new_issue(event: IssueNewEvent):
    print(f"New issue created: {event.issue_title}")

@handler.on(IssueAssignedEvent)
def handle_assigned(event: IssueAssignedEvent):
    print(f"Issue assigned to: {event.assignee_id}")

@handler.on_any()
def handle_all_events(event):
    print(f"Received event: {event.event_type}")

# In your web framework (Flask example)
@app.route("/webhook", methods=["POST"])
def webhook():
    signature = request.headers.get("X-Pylon-Signature")
    timestamp = request.headers.get("X-Pylon-Timestamp")

    handler.handle(
        payload=request.get_data(),
        signature=signature,
        timestamp=timestamp
    )
    return "OK", 200

Error Handling

The SDK provides a detailed exception hierarchy:

from pylon.exceptions import (
    PylonError,              # Base exception
    PylonAPIError,           # API-related errors
    PylonAuthenticationError,  # 401 - Invalid API key
    PylonNotFoundError,      # 404 - Resource not found
    PylonValidationError,    # 400 - Invalid request
    PylonRateLimitError,     # 429 - Rate limited
    PylonServerError,        # 5xx - Server errors
)

try:
    issue = client.issues.get("nonexistent")
except PylonNotFoundError as e:
    print(f"Issue not found: {e.message}")
except PylonAuthenticationError:
    print("Invalid API key")
except PylonRateLimitError as e:
    print(f"Rate limited. Retry after {e.retry_after} seconds")
except PylonAPIError as e:
    print(f"API error [{e.status_code}]: {e.message}")

Available Resources

Resource	Description
client.issues	Support tickets and conversations
client.accounts	Customer accounts/companies
client.contacts	Customer contacts
client.users	Team members/agents
client.teams	Support teams
client.tags	Issue and account tags
client.messages	Conversation messages
client.tasks	Follow-up tasks
client.projects	Customer projects

Development

Setup

# Clone the repository
git clone https://github.com/mgmonteleone/py-usepylon-sdk.git
cd py-usepylon-sdk

# Install with development dependencies
uv sync --all-extras

Running Tests

# Run all tests
uv run pytest

# Run with coverage
uv run pytest --cov=src/pylon --cov-report=term-missing

Linting and Type Checking

uv run ruff check .
uv run mypy src/

Documentation

Documentation is built with MkDocs:

uv run mkdocs serve  # Local development server
uv run mkdocs build  # Build static site

License

MIT License - see LICENSE for details.

Contributing

Contributions are welcome! Please read our Contributing Guide for details on our code of conduct and the process for submitting pull requests.