This is a pre-production deployment of Warehouse, however changes made here WILL affect the production instance of PyPI.
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Project Description

Best Practical RT (Request Tracker) data access python module for REST interface.

Installation

Using pip:

$ pip install python-rtkit

Using pip dev:

$ pip install git+https://github.com/z4r/python-rtkit

RT REST API Summary

More detailed version: Request Tracker Wiki

01 W Create ticket ticket/new
02 RW Read/Update ticket ticket/<ticket-id>
03 W Create ticket comment ticket/<ticket-id>/comment
04 RW Read/Update ticket links ticket/<ticket-id>/links
05 R Read ticket attachments ticket/<ticket-id>/attachments
06 R Read ticket attachment ticket/<ticket-id>/attachments/<attachment-id>
07 R Read ticket attachment content ticket/<ticket-id>/attachments/<attachment-id>/content
08 R Read ticket history ticket/<ticket-id>/history
09 R Read detailed ticket history ticket/<ticket-id>/history?format=l
10 R Read ticket history item ticket/<ticket-id>/history/id/<history-id>
11 R Read user by id user/<user-id>
12 R Read user by name user/<user-Name>
13 R Read queue by id queue/<queue-id>
14 R Read queue by name queue/<queue-Name>
15 R Search tickets search/ticket?query=<q>&orderby=<o>&format=<f>

Authentication Handlers

Basic Authentication

from rtkit.resource import RTResource
from rtkit.authenticators import BasicAuthenticator
from rtkit.errors import RTResourceError

from rtkit import set_logging
import logging
set_logging('debug')
logger = logging.getLogger('rtkit')

resource = RTResource('http://<HOST>/REST/1.0/', '<USER>', '<PWD>', BasicAuthenticator)

QueryString Authentication

from rtkit.resource import RTResource
from rtkit.authenticators import QueryStringAuthenticator
from rtkit.errors import RTResourceError

from rtkit import set_logging
import logging
set_logging('debug')
logger = logging.getLogger('rtkit')

resource = RTResource('http://<HOST>/REST/1.0/', '<USER>', '<PWD>', QueryStringAuthenticator)

Kerberos Authentication

from rtkit.resource import RTResource
from rtkit.authenticators import KerberosAuthenticator
from rtkit.errors import RTResourceError

from rtkit import set_logging
import logging
set_logging('debug')
logger = logging.getLogger('rtkit')

resource = RTResource(url, None, None, KerberosAuthenticator)

Warning

Remeber to install urllib2_kerberos.

Overview on Low Level API

Create ticket

content = {
    'content': {
        'Queue': 1,#'', 2
        'Subject': 'New Ticket',
        'Text': 'My useless\ntext on\nthree lines.',
    }
}
try:
    response = resource.post(path='ticket/new', payload=content,)
    logger.info(response.parsed)
except RTResourceError as e:
    logger.error(e.response.status_int)
    logger.error(e.response.status)
    logger.error(e.response.parsed)
#OK
[DEBUG] POST ticket/new
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded', 'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] u'content=Queue: 1\nText: My useless\n text on\n three lines.\nSubject: New Ticket\n'
[INFO] HTTP_STATUS: 200 OK
[DEBUG] 'RT/3.8.10 200 Ok\n\n# Ticket 17 created.\n\n'
[INFO] RESOURCE_STATUS: 200 Ok
[INFO] [[('id', 'ticket/17')]]
#MISSING OR MISSPELLED QUEUE
[DEBUG] POST ticket/new
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded', 'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] u'content=Queue: \nText: My useless\n text on\n three lines.\nSubject: New Ticket\n'
[INFO] HTTP_STATUS: 200 OK
[DEBUG] 'RT/3.8.10 200 Ok\n\n# Could not create ticket.\n# Could not create ticket. Queue not set\n\n'
[INFO] RESOURCE_STATUS: 400 Could not create ticket. Queue not set
[ERROR] 400
[ERROR] 400 Could not create ticket. Queue not set
[ERROR] []
#NO PERMISSION ON QUEUE
[DEBUG] POST ticket/new
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded', 'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] u'content=Queue: 2\nText: My useless\n text on\n three lines.\nSubject: New Ticket\n'
[INFO] HTTP_STATUS: 200 OK
[DEBUG] "RT/3.8.10 200 Ok\n\n# Could not create ticket.\n# No permission to create tickets in the queue '___Approvals'\n\n"
[INFO] RESOURCE_STATUS: 400 No permission to create tickets in the queue '___Approvals'
[ERROR] 400
[ERROR] 400 No permission to create tickets in the queue '___Approvals'
[ERROR] []

Read a ticket

try:
    response = resource.get(path='ticket/1')
    for r in response.parsed:
        for t in r:
            logger.info(t)
except RTResourceError as e:
    logger.error(e.response.status_int)
    logger.error(e.response.status)
    logger.error(e.response.parsed)
#TICKET FOUND
[DEBUG] GET ticket/1
[DEBUG] {'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] None
[INFO] HTTP_STATUS: 200 OK
[DEBUG] 'RT/3.8.10 200 Ok\n\nid: ticket/1\nQueue: General\nOwner: Nobody\nCreator: pyrtkit\nSubject: pyrt-create4\nStatus: open\nPriority: 5\nInitialPriority: 0\nFinalPriority: 0\nRequestors:\nCc:\nAdminCc:\nCreated: Sun Jul 03 10:48:57 2011\nStarts: Not set\nStarted: Not set\nDue: Not set\nResolved: Not set\nTold: Wed Jul 06 12:58:00 2011\nLastUpdated: Thu Jul 07 14:42:32 2011\nTimeEstimated: 0\nTimeWorked: 25 minutes\nTimeLeft: 0\n\n'
[INFO] RESOURCE_STATUS: 200 Ok
[INFO] ('id', 'ticket/1')
[INFO] ('Queue', 'General')
[INFO] ('Owner', 'Nobody')
[INFO] ('Creator', 'pyrtkit')
[INFO] ('Subject', 'pyrt-create4')
[INFO] ('Status', 'open')
[INFO] ('Priority', '5')
[INFO] ('InitialPriority', '0')
[INFO] ('FinalPriority', '0')
[INFO] ('Requestors', '')
[INFO] ('Cc', '')
[INFO] ('AdminCc', '')
[INFO] ('Created', 'Sun Jul 03 10:48:57 2011')
[INFO] ('Starts', 'Not set')
[INFO] ('Started', 'Not set')
[INFO] ('Due', 'Not set')
[INFO] ('Resolved', 'Not set')
[INFO] ('Told', 'Wed Jul 06 12:58:00 2011')
[INFO] ('LastUpdated', 'Thu Jul 07 14:42:32 2011')
[INFO] ('TimeEstimated', '0')
[INFO] ('TimeWorked', '25 minutes')
[INFO] ('TimeLeft', '0')
#TICKET NOT FOUND
[DEBUG] GET ticket/100
[DEBUG] {'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] None
[INFO] HTTP_STATUS: 200 OK
[DEBUG] 'RT/3.8.10 200 Ok\n\n# Ticket 100 does not exist.\n\n\n'
[INFO] RESOURCE_STATUS: 404 Ticket 100 does not exist
[ERROR] 404
[ERROR] 404 Ticket 100 does not exist
[ERROR] []

Comment on a Ticket with Attachments

Usually your requests will be something like this.

try:
    params = {
        'content': {
            'Action': 'comment',
            'Text': 'Comment with attach',
            'Attachment': 'x.txt, 140x105.jpg',
        },
        'attachment_1': file('x.txt'),
        'attachment_2': file('140x105.jpg'),
    }
    response = resource.post(path='ticket/16/comment', payload=params,)
    for r in response.parsed:
        for t in r:
            logger.info(t)
except RTResourceError as e:
    logger.error(e.response.status_int)
    logger.error(e.response.status)
    logger.error(e.response.parsed)

Custom Fields

To create or update a tkt with Custom Fields you must use this notation:

content = {
    'content': {
        'Queue': 1,
        'Subject' : 'New Ticket',
        'Text' : 'My useless\ntext on\nthree lines.',
        'CR.{Need For Approval}': 'Yes'
    }
}

Warning

With RT/3.8 you can’t use ? inside the names of your custom fields, with RT/3.6 /() too.

License

This software is licensed under the Apache License 2.0. See the LICENSE file in the top distribution directory for the full license text.

Release History

Release History

0.7.0

This version

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0.6.2

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0.6.1

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0.6.0

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0.5.0

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0.4.2

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0.3.1

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0.2.8

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0.2.7

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0.2.6

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0.2.5

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0.2.4

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0.2.3

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0.2.2

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0.2.1

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0.2.0

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0.1.1

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Download Files

Download Files

TODO: Brief introduction on what you do with files - including link to relevant help section.

File Name & Checksum SHA256 Checksum Help Version File Type Upload Date
python_rtkit-0.7.0-py27-none-any.whl (24.2 kB) Copy SHA256 Checksum SHA256 2.7 Wheel Dec 2, 2014
python-rtkit-0.7.0.tar.gz (17.2 kB) Copy SHA256 Checksum SHA256 Source Dec 2, 2014

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