raxodus 0.1.1

Escape from Rackspace ticket hell - a minimal CLI for ticket management

🗡️ Raxodus

"Neither demon nor machine, but something altogether different" - Ultima III

Escape from Rackspace ticket hell. A minimal CLI for managing Rackspace support tickets, optimized for automation and integration with n8n workflows.

Features

• 🎯 Minimal & Fast - Just the essentials, no bloat
• 🔄 n8n Ready - JSON output perfect for workflow automation
• 🔐 Secure - Credentials via environment variables
• 📊 Multiple Formats - JSON, table, or CSV output
• ⚡ Rate Limited - Built-in retry logic and backoff
• 🛡️ Type Safe - Pydantic models prevent runtime errors

Installation

# Install with uvx (recommended)
uvx install raxodus

# Or with pip
pip install raxodus

# Or with uv
uv pip install raxodus

Quick Start

# Set your credentials
export RACKSPACE_USERNAME="your-username"
export RACKSPACE_API_KEY="your-api-key"
export RACKSPACE_ACCOUNT="123456"  # Optional default account

# List recent tickets
raxodus tickets list --days 7

# Get specific ticket
raxodus tickets get 250625-02866

# Output as JSON for n8n
raxodus tickets list --format json | jq '.tickets[] | select(.status == "open")'

n8n Integration

Use the Execute Command node in n8n:

{
  "command": "raxodus tickets list --format json --status open",
  "cwd": "/tmp"
}

Then parse the JSON output in subsequent nodes for automation.

Output Formats

JSON (Default)

raxodus tickets list --format json

Table (Human Readable)

raxodus tickets list --format table

CSV (Excel/Sheets)

raxodus tickets list --format csv > tickets.csv

Configuration

Environment Variables

RACKSPACE_USERNAME    # Your Rackspace username (required)
RACKSPACE_API_KEY     # Your API key (required)
RACKSPACE_ACCOUNT     # Default account number (optional)
RACKSPACE_REGION      # API region (default: us)
RAXODUS_CACHE_DIR     # Cache directory (default: ~/.cache/raxodus)
RAXODUS_CACHE_TTL     # Cache TTL in seconds (default: 300)

Config File (Optional)

# ~/.config/raxodus/config.toml
[auth]
username = "your-username"
account = "123456"

[cache]
enabled = true
ttl = 300

Commands

Authentication

# Test your credentials
raxodus auth test

# List available accounts
raxodus auth accounts

Tickets

# List tickets with filters
raxodus tickets list [OPTIONS]
  --account TEXT     Rackspace account number
  --status TEXT      Filter by status (open, closed, pending)
  --days INTEGER     Show tickets from last N days
  --format TEXT      Output format (json, table, csv)

# Get single ticket
raxodus tickets get TICKET_ID [OPTIONS]
  --format TEXT      Output format (json, table)

Development

# Clone the repo
git clone https://github.com/bdmorin/raxodus
cd raxodus

# Install with uv
uv pip install -e ".[dev]"

# Run tests
pytest

# Run integration tests (requires credentials)
hurl --test tests/*.hurl

Why "raxodus"?

Like the villain Exodus from Ultima III, Rackspace tickets are neither purely technical problems nor simple service requests, but something altogether more frustrating. This tool helps you escape.

License

MIT - See LICENSE file

Contributing

Pull requests welcome! Please ensure all tests pass and add coverage for new features.

Support

This is an unofficial tool and is not affiliated with or supported by Rackspace Technology.