remedy-py 1.0.0

A python package used to interface with the BMC Remedy ITSM REST API

Overview

remedy-py is a Python package used to interface with the BMC Remedy REST API. My search for a development tool to facilitate easy interactions with the Remedy API in a Python program didn't turn up any results that suited my needs, so I decided to create my own and open-source it. Your feedback and contributions are welcome (see Contributing), so that we can make this package useful to as many people as possible.

Installation

You may install remedy-py directly from PyPI - TODO, or via pip: pip install remedy-py.

Usage

Import the Package

Once you have the package installed, import the RemedyClient class for use in your Python program as follows: from remedy_py.RemedyAPIClient import RemedyClient

Instantiate a Client

The RemedyClient constructor has three required arguments: host, user, and password. Optional positional arguments include verify, proxies, and timeout. Once you have instantiated a client, authentication with the Remedy API is automatically handled for you in the constructor based on the username and password provided. Any subsequent calls to the API will include a user-specific jwt in the headers to let Remedy know who you are.

Example usage: client = RemedyClient("example.domain", "Allen", "password", verify=False)

Create a form entry

ENTRY_TEMPLATE = {
    "First_Name": "Allen",
    "Last_Name": "Allbrook",
    "Description": "REST API: Incident Creation",
    "Impact": "1-Extensive/Widespread",
    "Urgency": "1-Critical",
    "Status": "Assigned",
    "Reported Source": "Direct Input",
    "Service_Type": "User Service Restoration",
    "z1D_Action": "CREATE"
}

FORM_NAME = "HPD:IncidentInterface_Create"
RETURN_VALUES = ["Incident Number", "Request ID"]

incident, status_code = client.create_form_entry(FORM_NAME, ENTRY_TEMPLATE, RETURN_VALUES)
incident_id = incident["values"]["Incident Number"]
request_id = incident["values"]["Request ID"]

Contributing

Your feedback and contributions and welcome through issues and pull requests on the GitHub repository. Please be as descriptive as possible with issues or feature requests and provide testing instructions with any pull requests.

Thank you for helping to advance this project!

Contributors

Special shout out to my good friend and colleague Ryan Gordon (@Ryan-Gordon & @Ryan-Gordon1) for helping get this off the ground. I appreciate your open and honest feedback and bright ideas.