ServiceNow MCP Server

A highly customizable Model Context Protocol (MCP) server for ServiceNow API integration. This server enables AI assistants and development tools to interact with ServiceNow instances through a standardized interface.

Enterprise-grade ServiceNow integration - Connect ServiceNow with modern development tools and automation frameworks through the Model Context Protocol.

Features

• Comprehensive ServiceNow API Coverage

  • Incident Management
  • Change Management
  • Problem Management
  • Configuration Management Database (CMDB)
  • Service Catalog
  • Knowledge Base
  • User Management
  • Custom Table Operations

• Highly Customizable

  • Feature flags to enable/disable modules
  • Environment-based configuration
  • JSON configuration files with override support
  • Flexible authentication options

• Production Ready

  • Async/await support for high performance
  • Retry logic with exponential backoff
  • Comprehensive error handling
  • Structured JSON logging
  • Rate limit handling

• Easy Integration

  • Compatible with Claude Desktop, VS Code, Cursor, and other MCP clients
  • Standard MCP protocol implementation
  • Simple CLI interface

Installation

Prerequisites

• Python 3.9 or higher
• ServiceNow instance with API access
• ServiceNow user credentials with appropriate permissions

Install from Source

# Clone the repository
git clone https://github.com/asklokesh/servicenow-mcp-server.git
cd servicenow-mcp-server

# Create a virtual environment
python -m venv venv
source venv/bin/activate  # On Windows: venv\Scripts\activate

# Install the package
pip install -e .

Install from PyPI (coming soon)

pip install servicenow-mcp-server

Configuration

Quick Start with Environment Variables

1. Copy the example environment file:

   cp .env.example .env
   

2. Edit .env with your ServiceNow credentials:

   SERVICENOW_INSTANCE=your-instance.service-now.com
   SERVICENOW_USERNAME=your-username
   SERVICENOW_PASSWORD=your-password
   

3. Run the server:

   servicenow-mcp
   

Advanced Configuration

The server supports multiple configuration methods with the following precedence:

1. Environment variables (highest priority)
2. config/local.json (local overrides)
3. config/default.json (base configuration)

Configuration Options

{
  "servicenow": {
    "instance": "your-instance.service-now.com",
    "username": "your-username",
    "password": "your-password",
    "api_version": "v2",
    "timeout": 30,
    "max_retries": 3
  },
  "features": {
    "incident_management": true,
    "change_management": true,
    "problem_management": true,
    "service_catalog": true,
    "knowledge_base": true,
    "user_management": true,
    "cmdb": true,
    "custom_tables": true
  },
  "logging": {
    "level": "INFO",
    "format": "json",
    "file": "logs/servicenow-mcp.log"
  }
}

Integration with MCP Clients

Desktop Configuration

Add to your MCP client configuration:

{
  "mcpServers": {
    "servicenow": {
      "command": "servicenow-mcp",
      "env": {
        "SERVICENOW_INSTANCE": "your-instance.service-now.com",
        "SERVICENOW_USERNAME": "your-username",
        "SERVICENOW_PASSWORD": "your-password"
      }
    }
  }
}

VS Code / Cursor

Add to your workspace settings:

{
  "mcp.servers": {
    "servicenow": {
      "command": "servicenow-mcp",
      "args": ["--config-dir", "./config"],
      "env": {
        "SERVICENOW_INSTANCE": "your-instance.service-now.com",
        "SERVICENOW_USERNAME": "your-username",
        "SERVICENOW_PASSWORD": "your-password"
      }
    }
  }
}

Available Tools

Table Operations

• query_table - Query any ServiceNow table with filters
• get_record - Retrieve a single record by sys_id
• create_record - Create new records
• update_record - Update existing records
• delete_record - Delete records

Incident Management

• incident_create - Create new incidents
• incident_update - Update incidents (state, notes, resolution)
• incident_search - Search incidents with multiple filters

Change Management

• change_create - Create change requests
• change_search - Search change requests

CMDB Operations

• ci_search - Search configuration items
• ci_relationships - Get CI relationships

User Management

• user_search - Search users by various criteria

Knowledge Base

• kb_search - Search knowledge articles

Service Catalog

• catalog_items - List catalog items

Analytics

• get_stats - Get aggregate statistics from any table

Usage Examples

Creating an Incident

{
  "tool": "incident_create",
  "arguments": {
    "short_description": "Email server down",
    "description": "Production email server is not responding",
    "urgency": 1,
    "impact": 1,
    "assignment_group": "Email Support"
  }
}

Searching for Configuration Items

{
  "tool": "ci_search",
  "arguments": {
    "name": "*prod*",
    "class": "cmdb_ci_server",
    "operational_status": 1,
    "limit": 50
  }
}

Custom Table Query

{
  "tool": "query_table",
  "arguments": {
    "table": "u_custom_application",
    "query": "active=true^u_environment=production",
    "fields": ["name", "u_version", "u_owner"],
    "order_by": "-sys_updated_on"
  }
}

Security Considerations

• Never commit credentials to version control
• Use environment variables or secure secret management
• Implement least-privilege access for ServiceNow users
• Enable audit logging in production environments
• Consider using OAuth instead of basic auth for production

Development

Setting Up Development Environment

# Install development dependencies
pip install -e ".[dev]"

# Run tests
pytest

# Run linting
ruff check src/
black src/ --check

# Type checking
mypy src/

Running Tests

# Run all tests
pytest

# Run with coverage
pytest --cov=servicenow_mcp --cov-report=html

# Run specific test file
pytest tests/test_client.py

Troubleshooting

Common Issues

1. Authentication Failed

   • Verify credentials are correct
   • Check if user has API access permissions
   • Ensure instance URL is correct (with or without https://)

2. Connection Timeout

   • Increase timeout in configuration
   • Check network connectivity
   • Verify ServiceNow instance is accessible

3. Rate Limiting

   • Server automatically handles rate limits with retry
   • Consider reducing request frequency
   • Check ServiceNow rate limit settings

Debug Mode

Enable debug logging:

servicenow-mcp --log-level DEBUG

Or set in environment:

export MCP_LOG_LEVEL=DEBUG

Contributing

Contributions are welcome! Please:

1. Fork the repository
2. Create a feature branch
3. Add tests for new functionality
4. Ensure all tests pass
5. Submit a pull request

License

This project is licensed under the MIT License - see the LICENSE file for details.

Support

• GitHub Issues: https://github.com/asklokesh/servicenow-mcp-server/issues
• Documentation: https://github.com/asklokesh/servicenow-mcp-server/wiki

Acknowledgments

• Built on the Model Context Protocol standard
• ServiceNow is a registered trademark of ServiceNow, Inc.