support-reply-fit 0.1.0

Local CLI and desktop reviewer for checking support replies against the original ticket.

Support Reply Fit

Support Reply Fit checks a drafted customer-support reply against the original ticket before it is sent. It is useful when a reply was drafted quickly, generated by an assistant, or assembled from multiple notes and you need a local quality pass for missing answers, risky promises, placeholders, tone gaps, and unclear follow-up.

It runs fully on your machine. There are no API keys, accounts, or network calls.

Features

• CLI for Markdown, JSON, and self-contained HTML reports.
• Tkinter desktop app for pasting a ticket and reply side by side.
• Coverage checks for known-issue, data-safety, timeline, refund, workaround, and blocking-impact requests.
• Risk checks for placeholders, unsupported promises, vague timing, missing owners, thin question mirroring, and no follow-up path.
• --fail-under and --fail-on-risky modes for saved reply review or CI checks.
• Standard-library runtime only.

Install

python3 -m pip install support-reply-fit

For local development:

python3 -m pip install -e .

CLI

support-reply-fit examples/ticket.txt examples/reply.txt
support-reply-fit examples/ticket.txt examples/reply.txt --format html --output review.html
support-reply-fit examples/ticket.txt examples/reply.txt --format json
support-reply-fit ticket.txt reply.txt --fail-under 80 --fail-on-risky

Desktop App

support-reply-gui

Paste the customer ticket on the left, paste the drafted reply on the right, then save Markdown or HTML.

Output Example

# Support Reply Fit: needs review (72)

## Coverage
- **known issue**: addressed (bug)
- **data safety**: addressed (data, safe)
- **timeline**: addressed (friday)

## Findings
- **WARNING - Missing ticket coverage**: Unanswered areas: refund
  - Suggestion: Answer each customer question or clearly route it to an owner.

Development

python3 -m pytest
python3 -m build --no-isolation
python3 -m twine check dist/*