Skip to main content

Ticketus is a simple, no-frills ticketing system for helpdesks.

Project description

Ticketus is a simple, no-frills ticketing system for helpdesks. For more information about its features and for a demo, see [](

[![Latest Version](]( [![Supported Python versions](]( [![Development Status](]( [![License](](


  • Python 3.3+

  • PostgreSQL 9.3+ and [psycopg2](

  • WSGI server (e.g. gunicorn)

  • Web server (e.g. nginx or Apache2)


  1. Install your distro’s packages for Python 3, virtualenv, and psycopg2. For example, on Fedora:

    ` # yum install python3 python-virtualenv python3-psycopg2 `

  2. Activate a virtualenv (ensure it uses Python 3 as 2.x is not supported):

    ` $ virtualenv -p python3 --system-site-packages ticketus $ cd ticketus && source bin/activate `

  3. Install the latest release from [PyPi](

    ` $ pip install ticketus `

  4. Create a new Python package inside the virtualenv called ticketus_settings and copy the configuration to it:

    ` $ mkdir ticketus_settings $ touch ticketus_settings/ $ cp lib/python*/site-packages/ticketus/ ticketus_settings/ `

  5. Edit the settings and specify at least the database and BASE_DIR (which should be set to the full path to the virtualenv).

  6. Create and populate the database:

    ` $ createdb ticketus $ PYTHONPATH=. ticketus-admin init `

    Note when running ticketus-admin, you must set PYTHONPATH to the parent directory of where ticketus_settings is located.

  7. Optionally import some data (see [import_scripts/]( for more information).

  8. Point your WSGI server to ticketus.wsgi, e.g.:

    ` $ pip install gunicorn $ gunicorn ticketus.wsgi `

  9. You must point your web server to serve files from static, as gunicorn will not.

  10. If you just wish to bring up the development server quickly for testing, run:

` $ PYTHONPATH=. ticketus-admin runserver `

LDAP authentication

LDAP authentication is available by using the django_auth_ldap3 library. Follow the [installation instructions]( to set up.

Email gateway

Ticketus provides an email gateway for retrieving emails and importing them as tickets and comments. Currently there exists a backend for IMAP4 and it can be run as a cronjob.

Download files

Download the file for your platform. If you're not sure which to choose, learn more about installing packages.

Source Distribution

ticketus-0.6.0.tar.gz (28.7 kB view hashes)

Uploaded source

Supported by

AWS AWS Cloud computing and Security Sponsor Datadog Datadog Monitoring Fastly Fastly CDN Google Google Download Analytics Microsoft Microsoft PSF Sponsor Pingdom Pingdom Monitoring Sentry Sentry Error logging StatusPage StatusPage Status page