ticketus 0.6.0

Ticketus is a simple, no-frills ticketing system for helpdesks.

Ticketus is a simple, no-frills ticketing system for helpdesks. For more information about its features and for a demo, see [ticketus.org](http://ticketus.org/).

[](https://pypi.python.org/pypi/ticketus/) [](https://pypi.python.org/pypi/ticketus/) [](https://pypi.python.org/pypi/ticketus/) [](https://pypi.python.org/pypi/ticketus/)

Requirements

• Python 3.3+

• PostgreSQL 9.3+ and [psycopg2](http://initd.org/psycopg/)

• WSGI server (e.g. gunicorn)

• Web server (e.g. nginx or Apache2)

Installation

1. Install your distro’s packages for Python 3, virtualenv, and psycopg2. For example, on Fedora:

   ` # yum install python3 python-virtualenv python3-psycopg2 `

2. Activate a virtualenv (ensure it uses Python 3 as 2.x is not supported):

   ` $ virtualenv -p python3 --system-site-packages ticketus $ cd ticketus && source bin/activate `

3. Install the latest release from [PyPi](https://pypi.python.org/pypi/ticketus):

   ` $ pip install ticketus `

4. Create a new Python package inside the virtualenv called ticketus_settings and copy the configuration to it:

   ` $ mkdir ticketus_settings $ touch ticketus_settings/__init__.py $ cp lib/python*/site-packages/ticketus/local_settings.py.example ticketus_settings/local_settings.py `

5. Edit the settings and specify at least the database and BASE_DIR (which should be set to the full path to the virtualenv).

6. Create and populate the database:

   ` $ createdb ticketus $ PYTHONPATH=. ticketus-admin init `

   Note when running ticketus-admin, you must set PYTHONPATH to the parent directory of where ticketus_settings is located.

7. Optionally import some data (see [import_scripts/README.md](https://github.com/sjkingo/ticketus/blob/master/import_scripts/README.md) for more information).

8. Point your WSGI server to ticketus.wsgi, e.g.:

   ` $ pip install gunicorn $ gunicorn ticketus.wsgi `

9. You must point your web server to serve files from static, as gunicorn will not.

10. If you just wish to bring up the development server quickly for testing, run:

` $ PYTHONPATH=. ticketus-admin runserver `

LDAP authentication

LDAP authentication is available by using the django_auth_ldap3 library. Follow the [installation instructions](https://github.com/sjkingo/django_auth_ldap3) to set up.

Email gateway

Ticketus provides an email gateway for retrieving emails and importing them as tickets and comments. Currently there exists a backend for IMAP4 and it can be run as a cronjob.