django-ticket 2.1.1

A ticket application for django project

django-ticket

Ticket application for django project

1. install package

pip install django-ticket

2. add this application in settings.INSTALLED_APPS :

INSTALLED_APPS = [
    # ...
    'ticket',
    # ...
]

3. create and migrate migrations in BASE_DIR:

python manage.py migrate ticket

4. in core application include application urls:

from django.urls import path , include

urlpatterns += path("ticket/", include("ticket.urls"))

when you pass this missions you will see this in your admin panel:

API Documentation:

You can create a Ticket from admin panel for a user to admin. Note that and you can do all this operations from admin to a user

.../create_ticket/

Create a ticket from user to admin and add a new message:

method: post

required keywords : ("title","section","priority","message")

.../add_message/

Add message to a ticket :

method: post

required keywords : ("ticket","message")

Note: ticket means ticket's id

.../close/

Close ticket.

method: patch

required keywords : ("ticket",)

Note: ticket means ticket's id

.../seen/

Change ticket to seen state from user

method: patch

required keywords : ("ticket",)

Note: ticket means ticket's id

.../get_my_tickets/

Get all tickets of user as a list

method: get

required keywords : just must to be authorized.

A little more Professional

You can filter and have not seen tickets in admin panel:

settings.py:

1. Add 'ticket/templates' to DIRS of TEMPLATES:

TEMPLATES = [
    {
            # ...
        'DIRS': ['ticket/templates'],
            # ...
    }
]

2.Add 'ticket.context_processors.get_pending_tickets' to context_processors OPTIONS:

TEMPLATES = [
    # ...
            "OPTIONS": {
            # ...
            "context_processors": [
                # ...
            'ticket.context_processors.get_pending_tickets'
                # ...
            ]
            # ...
    }
]
    # ...

Finally your application is complete to use:

Thanks for attention