Fraud risk levels

fraud_risk_level is computed on each crm.lead when it is created or when its partner, subscription request, contact data or lines change. The levels are evaluated in the following order, and the first matching one is assigned:

• R5 - Critical Risk: the partner has the “Non payer” tag, or the lead shares an IBAN, e-mail or phone with a partner that has it.

• R4 - High Risk - insolvency: the partner has the “Irregular Payer” tag, or an accumulated debt above 50 €.

• R0 - No Risk: any of these conditions is met:

  • The partner has active contracts.

  • The lead is a broadband location change.

  • The partner or the subscription request of the lead:

    • is a company,

    • is sponsored by a partner with active contracts, or

    • comes from a cooperative agreement other than SC.

  Both the partner and the subscription request are checked, as many leads lack a partner at their creation and others lack a subscription request.

• R3 - High Risk: only mobile lines, all of them new numbers.

• R2 - Medium Risk: at least one fiber line as a new registration.

• R1 - Low Risk: any other case, e.g. only fiber portabilities, or mobile lines with at least one portability.

Levels R2, R3 and R4 move the lead to the “Fraud Suspected” stage (see Configuration), and R2 and R3 require extra documentation (see Required documentation).

Configuration

Go to Technical Settings > Automated Actions and search for the “Move lead to Fraud Suspected Stage” action.

In code, set which fraud risk levels should move the lead to the “Fraud Suspected” stage. By default, levels R2, R3 and R4 are set.

Document categories

On top of the categories provided by crm_lead_dms_somconnexio, it creates two more dms.category records, as children of the personal data and lead_data categories provided by crm_lead_personal_file_data:

• Certificat de titularitat bancària (code: certificat_titularitat_bancaria)

• Factura de subministrament del domicili (code: factura_subministrament_domicili)

Usage

Review leads automatically moved to the “Fraud Suspected” stage before moving on with the provisioning of their services. Move them back to “New” stage through the header button when the fraud risk level is reviewed and accepted, or cancel the lead if it is rejected.

Contributors

• Coopdevs Treball SCCL <https://coopdevs.coop/>

  • Daniel Palomar daniel.palomar@coopdevs.org

• Som Connexió SCCL <https://somconnexio.coop/>

  • Gerard Funonsas gerard.funosas@somconnexio.coop

  • Borja Gimeno borja.gimeno@somconnexio.coop