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Python interface to Request Tracker API

Project description

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Rt - Python interface to Request Tracker API

Python implementation of REST API described here:
Python version compatibility:




< 2.0.0

>= 3.5, <3.7

>= 2.0.0, < 3.0.0

>= 3.7

>= 3.0.0, < 3.1.0

>= 3.8

>= 3.0.0

ℹ️ Note:

Please note that starting with the major release of v3.0.0, this library requires Python version >= 3.8. See the Python version compatibility table above for more detailed information.


As of version 3.1.0, this library is async compatible. Usage:

import rt.rest2
import httpx

tracker = rt.rest2.AsyncRt('http://localhost/rt/REST/2.0/', http_auth=httpx.BasicAuth('root', 'password'))
⚠️ Warning:

Though version 3.x still supports RT REST API version 1, it contains minor breaking changes. Please see the changelog in the documentation for details.


This module uses following Python modules:



Install the python-rt package using:

pip install rt


This module is distributed under the terms of GNU General Public Licence v3 and was developed by CZ.NIC Labs - research and development department of CZ.NIC association - top level domain registry for .CZ. Copy of the GNU General Public License is distributed along with this module.


An example is worth a thousand words:

>>> import rt.rest2
>>> import httpx
>>> tracker = rt.rest2.Rt('http://localhost/rt/REST/2.0/', http_auth=httpx.BasicAuth('root', 'password'))
>>> map(lambda x: x['id'],'helpdesk', Status='open'))
['1', '2', '10', '15']
>>> tracker.create_ticket(queue='helpdesk', \
... subject='Coffee (important)', content='Help I Ran Out of Coffee!')
>>> tracker.edit_ticket(19, Requestor='')
>>> tracker.reply(19, content='Do you know Starbucks?')

Get the last important updates from a specific queue that have been updated recently:

>>> import datetime
>>> import base64
>>> import rt.rest2
>>> import httpx
>>> tracker = rt.rest2.Rt('http://localhost/rt/REST/2.0/', http_auth=httpx.BasicAuth('root', 'password'))
>>> fifteen_minutes_ago = str( - datetime.timedelta(minutes=15))
>>> tickets = tracker.last_updated(since=fifteen_minutes_ago)
>>> for ticket in tickets:
>>>     id = ticket['id']
>>>     history = tracker.get_ticket_history(id)
>>>     last_update = list(reversed([h for h in history if h['Type'] in ('Correspond', 'Comment')]))
>>>     hid = tracker.get_transaction(last_update[0]['id'] if last_update else history[0]['id'])
>>>     attachment_id = None
>>>     for k in hid['_hyperlinks']:
>>>         if k['ref'] == 'attachment':
>>>             attachment_id = k['_url'].rsplit('/', 1)[1]
>>>             break
>>>         if attachment_id is not None:
>>>             attachment = c.get_attachment(attachment_id)
>>>             if attachment['Content'] is not None:
>>>                 content = base64.b64decode(attachment['Content']).decode()
>>>                 print(content)

Please use docstrings to see how to use different functions. They are written in ReStructuredText. You can also generate HTML documentation by running make html in doc directory (Sphinx required).

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