rt · PyPI

Rt - Python interface to Request Tracker API

Python implementation of REST API described here:

Python version compatibility:
Python	rt
2.7	< 2.0.0
>= 3.5, <3.7	>= 2.0.0, < 3.0.0
>= 3.7	>= 3.0.0, < 3.1.0
>= 3.8	>= 3.0.0, < 3.3.0
>= 3.9	>= 3.3.0, < 3.7.0
>= 3.10	>= 3.7.0

ℹ️ Note:

Please note that starting with the release of v3.7.0, this library requires Python version >= 3.10. See the Python version compatibility table above for more detailed information.

⚡ Note:

As of version 3.1.0, this library is async compatible. Usage:

import rt.rest2
import httpx2

tracker = rt.rest2.AsyncRt('http://localhost/rt/REST/2.0/', http_auth=httpx2.BasicAuth('root', 'password'))

⚠️ Warning:

Though version 3.x still supports RT REST API version 1, it contains minor breaking changes. Please see the changelog in the documentation for details.

Documentation

https://python-rt.readthedocs.io/en/latest/

Installation

Install the python-rt package using:

pip install rt

Licence

This module is distributed under the terms of GNU General Public Licence v3 and was developed by CZ.NIC Labs - research and development department of CZ.NIC association - top level domain registry for .CZ. Copy of the GNU General Public License is distributed along with this module.

Usage

An example is worth a thousand words:

>>> import rt.rest2
>>> import httpx2
>>> tracker = rt.rest2.Rt('http://localhost/rt/REST/2.0/', http_auth=httpx2.BasicAuth('root', 'password'))
>>> map(lambda x: x['id'], tracker.search(Queue='helpdesk', Status='open'))
['1', '2', '10', '15']
>>> tracker.create_ticket(queue='helpdesk', \
... subject='Coffee (important)', content='Help I Ran Out of Coffee!')
19
>>> tracker.edit_ticket(19, Requestor='addicted@example.com')
True
>>> tracker.reply(19, content='Do you know Starbucks?')
True

Get the last important updates from a specific queue that have been updated recently:

>>> import datetime
>>> import base64
>>> import rt.rest2
>>> import httpx2
>>> tracker = rt.rest2.Rt('http://localhost/rt/REST/2.0/', http_auth=httpx2.BasicAuth('root', 'password'))
>>> fifteen_minutes_ago = str(datetime.datetime.now() - datetime.timedelta(minutes=15))
>>> tickets = tracker.last_updated(since=fifteen_minutes_ago)
>>> for ticket in tickets:
>>>     id = ticket['id']
>>>     history = tracker.get_ticket_history(id)
>>>     last_update = list(reversed([h for h in history if h['Type'] in ('Correspond', 'Comment')]))
>>>     hid = tracker.get_transaction(last_update[0]['id'] if last_update else history[0]['id'])
>>>
>>>     attachment_id = None
>>>     for k in hid['_hyperlinks']:
>>>         if k['ref'] == 'attachment':
>>>             attachment_id = k['_url'].rsplit('/', 1)[1]
>>>             break
>>>
>>>     if attachment_id is not None:
>>>         attachment = tracker.get_attachment(attachment_id)
>>>         if attachment['Content'] is not None:
>>>             content = base64.b64decode(attachment['Content']).decode()
>>>             print(content)

Please use docstrings to see how to use different functions. They are written in ReStructuredText. You can also generate HTML documentation by running make html in doc directory (Sphinx required).

Official Site

Project site, issue tracking and git repository:: https://github.com/python-rt/python-rt

Download files

Download the file for your platform. If you're not sure which to choose, learn more about installing packages.

Source Distribution

rt-3.8.1.tar.gz (61.7 kB view details)

Uploaded Sep 7, 2026 Source

Built Distribution

If you're not sure about the file name format, learn more about wheel file names.

The dropdown lists show the available interpreters, ABIs, and platforms. Enable javascript to be able to filter the list of wheel files.

rt-3.8.1-py3-none-any.whl (55.3 kB view details)

Uploaded Sep 7, 2026 Python 3

File details

Details for the file rt-3.8.1.tar.gz.

File metadata

Download URL: rt-3.8.1.tar.gz
Upload date: Sep 7, 2026
Size: 61.7 kB
Tags: Source
Uploaded using Trusted Publishing? Yes
Uploaded via: twine/7.0.0 CPython/3.13.14

File hashes

Hashes for rt-3.8.1.tar.gz
Algorithm	Hash digest
SHA256	`ec184c9e0893984f978f521991cb1a179353379ef837d1dc2a727b956fdc6395`
MD5	`63d9b28085ee6d2ce0a9fbf3547a7a3c`
BLAKE2b-256	`afdafc0d013f57f1a30fc1ed2d37b45fbfcacd15e26d1b79a006e7737d556a3e`

See more details on using hashes here.

Provenance

The following attestation bundles were made for rt-3.8.1.tar.gz:

Publisher: pythonpublish.yml on python-rt/python-rt

Attestations: Values shown here reflect the state when the release was signed and may no longer be current.

Statement:
- Statement type: https://in-toto.io/Statement/v1
- Predicate type: https://docs.pypi.org/attestations/publish/v1
- Subject name: rt-3.8.1.tar.gz
- Subject digest: ec184c9e0893984f978f521991cb1a179353379ef837d1dc2a727b956fdc6395
- Sigstore transparency entry: 2750750145
- Sigstore integration time: Sep 7, 2026
Source repository:
- Permalink: python-rt/python-rt@5a97d9af6e7963f6ad75cae749cad9997d58d4fb
- Branch / Tag: refs/tags/v3.8.1
- Owner: https://github.com/python-rt
- Access: public
Publication detail:
- Token Issuer: https://token.actions.githubusercontent.com
- Runner Environment: github-hosted
- Publication workflow: pythonpublish.yml@5a97d9af6e7963f6ad75cae749cad9997d58d4fb
- Trigger Event: push